In today's ultra-competitive world of automotive sales, your DMS can and should be one of your greatest allies. Nobody understands that fact better than PBS! Instead of forcing you to adjust your sales structure to fit our software, we've built a system that works with and for you. In fact, we like to say that our process is your process. PBS takes pride in providing you with software that will help you to grow your Sales department by focusing specifically on many key metrics such as upgrading staff efficiency, increasing overall numbers and enhancing profitability. We help you manage your sales and customer life cycles every step of the way while making sure that you and your staff have all the tools necessary to guarantee bottom line success and true customer retention and satisfaction. Let's look at some examples…
We all know how much it costs to get a customer through your door so with that in mind, PBS has developed a prospecting module which allows you to get the most out of every single opportunity. From within the PBS system, your electronic leads can be received and distributed automatically and by adding your phone and walk in traffic, you have a customer database that can be used for prospect and sold customer follow up, tracking and reporting on results and most importantly, closing more sales. At any given time, you and your managers will know exactly where a customer is within the sales cycle and what needs to be done to complete the deal and earn his/her business!
Staying in touch with your customers both prior to and after the sale is paramount to continued success and PBS' all inclusive CRM tool gives
you the ability to do this with ease. Our fully customizable, individually tailored and multi-platform contact and follow up tools give you and your staff the ability to effectively connect with and market to every customer in your dealership's database. PBS’ reminder-based system prevents anyone from “falling through the cracks,” guaranteeing that your message gets to every single person you designate to see/ experience it. Today's world gives you so many ways to ensure that you stay front of mind with your prospects and customers and nobody allows you to do this more effectively than PBS. Your customers have always been your lifeline and the PBS CRM tool will guarantee that lifeline flows with pure gold!!
When it comes time to move your prospect to the deal environment, PBS stands alone with the tools we provide. Our industry benchmark quote and deal building system will provide your Sales and Desking Managers with everything they require to run a successful and profitable department. This includes quick access to all necessary internal and external information, the ability to create multiple deal scenarios on the fly and access to past customer history and details. Once the deal is agreed upon, your Finance Managers will then have access to PBS' unmatched customizable menu selling component, upgraded accessory and protection package modules along with enhanced extended warranty and aftermarket product sales tools. The results will mean satisfied customers that are better protected and a dealership with a stronger bottom line.